Privacy Policy

Northbound is a trading name, not a company. It is one person working alone: the person who answers your email is the person who does the work, and there is nobody else to pass your details on to internally, because there is no internally.

That person is the data controller for everything described on this page. Anything here that is unclear can be settled by writing to hello@trynorthbound.io, and it will be answered by a human rather than a ticket queue.

When you use the enquiry form or email us, we hold your name, your email address, the service you were asking about, and whatever you choose to put in the message. When you commission a teardown we also hold the URL you send us, your billing details as processed by our payment provider, and any access you grant us to your analytics.

We do not ask for special category data and you should not send us any. We do not buy contact lists, and we do not enrich what you give us with data from anywhere else.

To answer you, to deliver work you have commissioned, to invoice for it, and to keep the records anyone trading is required to keep. Where we rely on legitimate interests, the interest is running a one person consultancy and replying to the people who contact it.

We do not use your data to train models and we do not sell it. If we ever want to quote you or name you as a client, we will ask first, in writing, and a no costs you nothing.

Three services, each seeing only the part it needs. Resend delivers the enquiry form to our inbox. A payment provider handles card details, which never reach us. An accountant sees invoices at the end of the tax year.

Analytics access you grant us stays with the one person working on your teardown and is revoked on request or on delivery, whichever comes first.

Enquiries that go nowhere are deleted within twelve months. Records tied to paid work are held for as long as tax and accounting rules require, and deleted after that.

You can ask for a copy of what we hold, ask us to correct it, or ask us to delete it. Write to hello@trynorthbound.io and we will act within thirty days.

If you think we have handled your data badly you are entitled to complain to the data protection authority where you live, and we would rather you told us first so we can fix it.

We will update this page when the practice changes, and the date at the top is the date of the current version. Nothing here is applied retroactively to data we no longer hold.